**Refund and Returns Policy**
Welcome to our Refund and Returns Policy. We strive to ensure our customers are satisfied with their purchases. If you’re not fully satisfied with your homeopathic or herbal product purchase, please review our policy for refunds and returns below.
1. **Eligibility for Returns**
– **Condition**: To qualify for a return, items must be unused, unopened, and in the same condition as when you received them. Packaging should be intact and sealed.
– **Time Frame**: Returns are accepted within 30 days of the original purchase date. After 30 days, unfortunately, we cannot offer a refund or exchange.
2. **Non-Returnable Items**
– Certain items are non-returnable due to health and safety regulations. These include:
– Opened or used items
– Partially used homeopathic remedies or herbal supplements
– Perishable items or products nearing expiration
3. **Process for Returns**
– **Step 1**: Contact our customer support team at [Contact Email or Phone Number] to initiate the return process. Provide your order number, product details, and reason for return.
– **Step 2**: Once approved, package your items securely and send them to the address provided by our support team. Shipping costs for returns may be the customer’s responsibility unless the return is due to a defect or error on our part.
– **Step 3**: After receiving and inspecting your return, we’ll notify you of the approval or rejection of your refund.
4. **Refunds (if applicable)**
– **Approved Refunds**: If your return is approved, we will initiate a refund to your original payment method. Processing times may vary depending on your payment provider.
– **Partial Refunds**: In some cases, only partial refunds are granted (e.g., for items not in their original condition, with missing parts, or not returned within the specified time frame).
5. **Exchanges**
– We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 30 days of receipt.
6. **Late or Missing Refunds**
– If you haven’t received a refund within the specified time, please first check with your bank or payment provider. If you still have not received it, contact our customer service team for further assistance.
7. **Shipping for Returns**
– **Return Shipping Costs**: Shipping costs for returned items are the responsibility of the customer unless the return is due to an error on our part.
– **Shipping Damages**: We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We are not liable for items lost in return transit.
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For any questions or clarifications, please reach out to our customer support team. We’re here to help ensure you have a positive experience with our products and services.
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This policy ensures clarity while protecting both customer interests and business integrity.
